Deltek Customer Care
Features

With our traditional customer care package Deltek's experienced, well-trained support analysts are available worldwide from 7:00 a.m. to 10:00 p.m. to answer questions about the application and technical operation of your Deltek software. You will also receive valuable information and technology enhancements, including:

• Software updates to ensure that your mission-critical applications are current
• Support for current and preceding versions of your solution (up to one year)
• Instant 24x7, anytime, anywhere access to our searchable support KnowledgeBase
• Unlimited access to Customer Care Connect – our online customer portal, providing documentation, tools, tips and tricks, as well as direct access to Deltek Customer Care support analysts
• Membership in Customer Care Connect's user forums to take advantage of the extensive experience of Deltek's 12,000+ customers worldwide
• FREE year-end WebEx training sessions to provide you with the latest "how to" product information
• Periodic e-Bulletins to keep you up to date on the latest Deltek upgrades and new releases